Flows
Expressions and Variables Introduction
Expressions and variables intro. By now you may know that building a flow is connecting a collection of actions altogether and it intends to gather some result. That's what variables are for, store f…
Variables Glossary
Overview. Variables are places created to store values on the platform, allowing data to persist even after the completion of a flow. To use a variable, the @ must be placed and the typed expressio…
Expressions Glossary
Overview. Excellent gets its name from borrowing some of the syntax and function names of formulas in Microsoft Excel™, though it has evolved over time and similarities are now much fewer. It is an e…
Flows Creation
How to create a flow? The process for creating flows is very simple and intent. There are some configuration options that need to be taken into account in some situations, but it is not at all compli…
Flows introduction
What is a flow? A flow is a set of steps organized in a flowchart format. These steps are applied to your contacts when they enter the stream, that is, when they start a conversation. In flows, these…
Flow editor and tools
What is the flow editor? The flow editor is the environment where we create the charts and set up our flow. In it, we are free to create and edit connections, decisions and actions for our conversati…
Action cards
After understanding a little more about what Action Cards are in our Introduction to flow , we will now move on to what cards exists and what we can do with each one. To facilitate navigation through…
Decision cards
Decision cards are a very important part of the logical constructions of our flows. In the introduction of transfers we talked little about the concept of these cards, and now we will understand a li…
Adding Media to the message
Yes, you can add media to your message on our platform. Be it images, audios or videos, there are two different ways to add them: using a URL or uploading the file directly from your computer. Using…
Call Webhook: Making requests to external services
What is an API? The acronym API corresponds to “Application Programming Interface“. They are a way of integrating systems, enabling benefits such as data security and ease of exchanging information T…
Split by Intent: Using Classifiers
What are Classifiers? Classifier is the term used on the platform to refer to artificial intelligence platforms and systems responsible for classifying responses and contact entries, returning keywor…
Import and export flows
There are many reasons for wanting to import and export flows, from wanting to pass on a solution to a friend that we created on the platform to creating a template to disseminate within our communit…
Using expressions to capture the user's location
In this article we will see a practical example of how using expressions and variables can be useful for your chatbot. Here, we will focus on a very simple example, but also can be very useful for ev…
Viewing reports on the platform
After we build and run our flows, our next longing without a doubt is to be able to analyze the results we are geting. How many people have gone through my flow? what decisions have they made? These…
Route markers
Once we create our streams, our goal and anxiety becomes knowing how people are using and reacting to conversations. In order for you to be able, in real time, to analyze how the interaction and enga…
