So, what we can do with the Platform?
How do I know if my company needs a chatbot?
Register and login
First Steps - Creating your project
Choose your plan
Expressions and Variables Introduction
Flow editor and tools
Adding Media to the message
Call Webhook: Making requests to external services
Split by Intent: Using Classifiers
Import and export flows
Using expressions to capture the user's location
Viewing reports on the platform
Contacts and Messages
Triggers and Campaigns
Adding a trigger
Tell a flow to ignore triggers and keywords
How to create a Campaign
Creating contact from an external Webhook
How to download, extract, transform and combine archived data from Weni Flows
Adding a Facebook Channel (RapidPro)
Adding a Viber channel
How a SMS Integration Works
General API concepts and Integrations
How to create a channel on twitter
How to create a channel on Instagram
Main steps to active Whatsapp for UNICEF
Adding Discord as a channel
Creating a Slack Channel
Adding a Viber channel (RapidPro)
Creating a Microsoft Teams channel
How to use the integrations module
Adding a Web channel
Adding a Telegram channel
How to create a channel with whatsApp demo
Whatsapp: Weni Express Integration
How to create template Messages: Whatsapp
Creating a Microsoft Teams Channel
Whatsapp Business API
Weni Chats: Introduction to the Chats module
Weni Chats: Setting Up Human Attendance
Weni Chats: Human Service Dashboard
Weni Chats: Human Service Management
Weni Chats: Attendance distribution rule
Weni Chats: Using active triggering of flows
Ticketer: Ticketer on Rapid Pro
Ticketer: How to integrate Rocket.Chat as a ticket service on the Weni Plataform
How to send message templates through RocketChat
RocketChat call routing
RCAdmin API: Agent-Activity
U-Partners - Proper use of features
Using groups to organize human attendance
What is the Weni Platform's AI Module?
What is an Intelligence?
Intents and Entities
Creating an Intelligence
Training your Intelligence
Translating your dataset
Share your AI with translators
Integrate an intelligence to your project in the Weni Platform
Introducing the Content Intelligence
Integrating a Content Intelligence
Guidelines and Good practices
Data and BI
How to Install and Use the Weni Data Connector for Power BI
Explore Weni's Database Documentation
Tips for Data Modeling in Power BI
Updated by Sarah Pinheiro
Whatsapp Business API Pricing
Businesses using the WhatsApp Business Platform are charged for 24-hour conversations at different rates per category.
Whatsapp charges per conversation, not per message sent. Conversations are messages exchanged between the company and customers within a 24-hour period. When messages sent by the company are delivered to customers, the conversation is considered to have started.
CONVERSATIONS INITIATED BY THE COMPANY
- Utility: Serves to facilitate a request, transaction, or update on ongoing transactions, including after-sales notifications and recurring invoice statements.
- Authentication: Serves to authenticate users with one-time passwords at various stages of the login process. For example, account verification, account recovery, and integrity challenges.
- Marketing: Serves for promotions or offers, information updates or invitations. Conversations that do not fall into the utility or authentication categories will be considered marketing.
USER INITIATED CONVERSATIONS
- Service: These are user-initiated conversations that help customers with queries.
CHARGE FOR CONVERSATIONS
Sending multiple models of the same category in an open conversation will not result in additional charges and service conversations will only be started when there are no conversation windows open and the company can respond to the user with a free format message in the service window to the customer 24 hours.
Free entry point conversations are conversations where the customer engages with the business via a call-to-action button on ads that click to WhatsApp or on Facebook Pages. As the whatsapp business user is already being charged for the ad published on social media, he will not be charged for any message template sent in this conversation within a period of 72 hours.
The conversation started is free, but the ad is charged.
Remember: Each WhatsApp Business (WABA) account has 1,000 free user-initiated conversations per month, regardless of the number of phones included. The free talk cap resets each month according to the time zone associated with WABA.
Marketing, utility, authentication and service conversations last for 24 hours (if not a free entry point conversation - from ads click to whatsapp or from facebook pages), after this period time will restart and any message sent will start a new window and will be charged according to the category.
Rates for business-initiated and user-initiated conversations vary by country or region.
- Marketing Conversations = US$ 0,0625
- Utility Conversations = US$ 0,0350
- Authentication Conversations = US$ 0,0315
- Service Conversations (after the 1,000 free chats per month) = US$ 0,0300