Initial concepts
So, what we can do with the Platform?
How do I know if my company needs a chatbot?
Register and login
First Steps - Creating your project
Choose your plan
Profile
Permission System
Project Dashboard
Platform Glossary
Changing the Platform Language
2-Factor Authentication
Invalid authentication code
General settings
Artificial Intelligence
Agent Builder
Zero Shot Learning
WeniGPT
Weni Platform AI Module
Repository - Overview
What is an Intelligence?
Intents and Entities
Hands-on
Creating an Intelligence
Training your Intelligence
Strength of Intelligence
Testing your intelligence
Interactions
Translating your dataset
Versioning
Settings
API
Integrate an intelligence to your project in the Weni Platform
Introduction to Content Intelligence
Integrating a Content Intelligence
Interface Updates
Glossary
Guidance and Best Practices
Flows
Expressions and Variables Introduction
Variables Glossary
Expressions Glossary
Flows Creation
Flows introduction
Flow editor and tools
Action cards
Decision cards
Adding Media to the message
Call Webhook: Making requests to external services
Split by Intent: Using Classification Artificial Intelligence
Import and export flows
Using expressions to capture the user's location
Viewing reports on the platform
Route markers
Studio
Contacts and Messages
Groups
Messages
Triggers and Campaigns
Adding a trigger
Triggers Types
Tell a flow to ignore triggers and keywords
Campaign introduction
How to create a Campaign
Editing events
Creating contact from an external Webhook
Contact history
How to download, extract, transform and combine archived data from Weni Flows
Channels
Settings
Channels Introduction
Adding a Facebook Channel (RapidPro)
Adding a Viber channel
How a SMS Integration Works
WebSocket Connection
General API concepts and Integrations
How to create a channel on twitter
How to create a channel on Instagram
Main steps to active Whatsapp for UNICEF
Adding Discord as a channel
Creating a Slack Channel
Adding a Viber channel (RapidPro)
Creating a Microsoft Teams channel
Weni Integrations
How to use the integrations module
Adding a Web channel
Adding a Telegram channel
How to create a channel with whatsApp demo
Whatsapp: Weni Express Integration
How to create template Messages: Whatsapp
Creating a Microsoft Teams Channel
Whatsapp Business API
Integrations
Human Attendance
Weni Chats: Introduction to the Chats module
Weni Chats: Setting Up Human Attendance
Weni Chats: Human Service Dashboard
Weni Chats: Human Service Management
Weni Chats: Attendance distribution rule
Weni Chats: Using active triggering of flows
Weni Chats: CoPilot
Ticketer: Ticketer on Rapid Pro
Ticketer: How to integrate Rocket.Chat as a ticket service on the Weni Plataform
How to send message templates through RocketChat
RocketChat call routing
RCAdmin API: Agent-Activity
U-Partners - Proper use of features
Using groups to organize human attendance
Data and BI
How to Install and Use the Weni Data Connector for Power BI
Incremental Update - Power BI
Explore Weni's Database Documentation
Tips for Data Modeling in Power BI
Filter using Contact Fields in Power BI
UX Writing
- All Categories
- Integrations
- The Basics of Integrations
The Basics of Integrations
Updated by Bárbara Ramos
Integration via API
Integration is the action to search, modify or send information to a service. The integrations are divided into two:
- Native: The Weni platform can integrate with APIs that have REST/Json format through a Webhook card or through a pre-existing application in the Integrations menu.
- Non-native: We do non-native integrations for APIs that are not REST/Json. However, in this case, we must analyze the effort and scope of the request, since we use external services to consume and model the API, for example Back4app and Pipedream.
What is API?
It is a form of communication between systems, in which one of them provides information and services that can be used by the other (Weni Platform). Typically an API has:
- Url
- Documentation explaining how it can be used
- Available endpoints/features;
- Authentication forms to use the API, if necessary.
What is Webhook?
Webhook is a technology used to allow communication between two applications in real time. At Weni Plataforma we can search and even update information in other systems through the Chamar Webhook card.
To pass information to a system using API you must use the body of the request (body) or pass it directly in the URL (query). The API documentation will tell you how to do this.
In this image we can see the documentation of Weni's API:
In this image we can see how the request body would look:
How to know if the API can be integrated natively?
The API documentation works as a manual that helps us understand how to integrate. It will inform you if the requests are in the native architecture of the Weni platform: REST/Json.
How to view API call on Weni platform?
To view the API return, access the Webhooks log in the Flows Module:
Have more questions about API? Play in our community 😉 We have an expert team to answer your questions.