Initial concepts
So, what we can do with the Platform?
How do I know if my company needs a chatbot?
Register and login
First Steps - Creating your project
Choose your plan
Profile
Permission System
Project Dashboard
Platform Glossary
Changing the Platform Language
2-Factor Authentication
Invalid authentication code
General settings
Artificial Intelligence
Agent Builder
Zero Shot Learning
WeniGPT
Weni Platform AI Module
Repository - Overview
What is an Intelligence?
Intents and Entities
Hands-on
Creating an Intelligence
Training your Intelligence
Strength of Intelligence
Testing your intelligence
Interactions
Translating your dataset
Versioning
Settings
API
Integrate an intelligence to your project in the Weni Platform
Introduction to Content Intelligence
Integrating a Content Intelligence
Interface Updates
Glossary
Guidance and Best Practices
Flows
Expressions and Variables Introduction
Variables Glossary
Expressions Glossary
Flows Creation
Flows introduction
Flow editor and tools
Action cards
Decision cards
Adding Media to the message
Call Webhook: Making requests to external services
Split by Intent: Using Classification Artificial Intelligence
Import and export flows
Using expressions to capture the user's location
Viewing reports on the platform
Route markers
Studio
Contacts and Messages
Groups
Messages
Triggers and Campaigns
Adding a trigger
Triggers Types
Tell a flow to ignore triggers and keywords
Campaign introduction
How to create a Campaign
Editing events
Creating contact from an external Webhook
Contact history
How to download, extract, transform and combine archived data from Weni Flows
Channels
Settings
Channels Introduction
Adding a Facebook Channel (RapidPro)
Adding a Viber channel
How a SMS Integration Works
WebSocket Connection
General API concepts and Integrations
How to create a channel on twitter
How to create a channel on Instagram
Main steps to active Whatsapp for UNICEF
Adding Discord as a channel
Creating a Slack Channel
Adding a Viber channel (RapidPro)
Creating a Microsoft Teams channel
Weni Integrations
How to use the integrations module
Adding a Web channel
Adding a Telegram channel
How to create a channel with whatsApp demo
Whatsapp: Weni Express Integration
How to create template Messages: Whatsapp
Creating a Microsoft Teams Channel
Whatsapp Business API
Integrations
Human Attendance
Weni Chats: Introduction to the Chats module
Weni Chats: Setting Up Human Attendance
Weni Chats: Human Service Dashboard
Weni Chats: Human Service Management
Weni Chats: Attendance distribution rule
Weni Chats: Using active triggering of flows
Weni Chats: CoPilot
Ticketer: Ticketer on Rapid Pro
Ticketer: How to integrate Rocket.Chat as a ticket service on the Weni Plataform
How to send message templates through RocketChat
RocketChat call routing
RCAdmin API: Agent-Activity
U-Partners - Proper use of features
Using groups to organize human attendance
Data and BI
How to Install and Use the Weni Data Connector for Power BI
Incremental Update - Power BI
Explore Weni's Database Documentation
Tips for Data Modeling in Power BI
Filter using Contact Fields in Power BI
UX Writing
- All Categories
- Initial concepts
- Platform Glossary
Platform Glossary
Updated by Manu da Silva
In the upcoming articles, you'll learn much more about how our platform works. This article provides a glossary of terms that may appear throughout the documentation, serving as a reference if you have any questions.
- Channel: The communication channel through which the user interacts with the platform. Examples: WhatsApp, Facebook Messenger, Instagram, Web Chat, SMS, etc.
- Contact: The user who interacted with the platform through one of the channels.
- Group: A set of contacts that can be managed manually through a rule, based on the data provided by the contact or a criterion within a flow.
- Flow: A graphical representation of the conversation between the contact and the platform. It outlines where actions are taken, messages are sent, and responses are analyzed in each situation.
- Action Cards: Flow cards responsible for the actions taken by the platform for the contact. Examples: Send a message, add a user to a group, update contact information, etc.
- Decision Cards: Flow cards responsible for branching the flows, based on the created routes.
- Decision Rules: Comparison rules applied within decision cards to determine which route should be selected.
- Routes: Paths chosen in the flow that depend on the results of the decision rules.
- Variables: Parameters used to replace contact and/or organization values in text. Examples: Globals, contact variables, flow results, etc.
- Expressions: Functions to manipulate data, which may or may not use variables. Examples: Character counter, date and time formatter, etc.
- Campaigns: A set of events applied to groups based on time-based rules. They allow active communication from the platform, meaning the platform can initiate a flow for a contact without the contact messaging first.
- Triggers: A set of events responsible for passively starting platform flows, meaning rules that activate the flows when a contact sends a message through a channel.
- Classifiers: AI platforms designed to classify contact inputs and return valid keywords that the platform will use.