Initial concepts
So, what we can do with the Platform?
How do I know if my company needs a chatbot?
Register and login
First Steps - Creating your project
Choose your plan
Profile
Permission System
Project Dashboard
Platform Glossary
Changing the Platform Language
2-Factor Authentication
Invalid authentication code
General settings
Artificial Intelligence
Agent Builder
Zero Shot Learning
WeniGPT
Weni Platform AI Module
Repository - Overview
What is an Intelligence?
Intents and Entities
Hands-on
Creating an Intelligence
Training your Intelligence
Strength of Intelligence
Testing your intelligence
Interactions
Translating your dataset
Versioning
Settings
API
Integrating Intelligence into a Project on the Weni Platform
Introduction to Content Intelligence
Integrating a Content Intelligence
Interface Updates
Glossary
Guidance and Best Practices
Flows
Expressions and Variables Introduction
Variables Glossary
Expressions Glossary
Flows Creation
Flows introduction
Flow editor and tools
Action cards
Decision cards
Adding Media to the message
Call Webhook: Making requests to external services
Split by Intent: Using Classification Artificial Intelligence
Import and export flows
Using expressions to capture the user's location
Viewing reports on the platform
Route markers
WhatsApp Message Card
Studio
Contacts and Messages
Groups
Messages
Triggers and Campaigns
Adding a trigger
Triggers Types
Tell a flow to ignore triggers and keywords
Campaign introduction
How to create a Campaign
Editing events
Creating contact from an external Webhook
Contact history
How to Download and Extract Archived Data
Channels
Settings
How to connect and talk to the bot through the settings
Adding a Facebook Channel
Adding a Viber channel
How to Create an SMS Channel - For Developers (RapidPro)
Web Chat Channel
General API concepts and Integrations
How to create a channel on twitter
How to create a channel on Instagram
How to create an SMS channel
Adding ticket creation fields in Zendesk
Adding Discord as a channel
Creating a Slack Channel
Adding a Viber channel (RapidPro)
Creating a Microsoft Teams channel
Weni Integrations
How to Use the Applications Module
How to Create a Web Channel
Adding a Telegram channel
How to create a channel with WhatsApp Demo
Whatsapp: Weni Express Integration
Whatsapp: How to create Template Messages
WhatsApp Template Messages: Impediments and Configurations
Supported Media Sending - WhatsApp Cloud
Whatsapp Business API
Integrations
Human Attendance
Weni Chats: Introduction to the Chats module
Weni Chats: Setting Up Human Attendance
Weni Chats: Human Service Dashboard
Weni Chats: Human Service Management
Weni Chats: Attendance distribution rule
Weni Chats: Using active triggering of flows
Weni Chats: CoPilot
Ticketer: Ticketer on Rapid Pro
Ticketer: How to integrate Rocket.Chat as a ticket service on the Weni Plataform
How to send message templates through RocketChat
RocketChat call routing
RCAdmin API: Agent-Activity
U-Partners - Proper use of features
Using groups to organize human attendance
Data and BI
How to Install and Use the Weni Data Connector for Power BI
Incremental Update - Power BI
Explore Weni's Database Documentation
Tips for Data Modeling in Power BI
Filter using Contact Fields in Power BI
UX Writing
- All Categories
- Channels
- Whatsapp Business API
- Regaining Access to Business Manager
Regaining Access to Business Manager
Updated by Manu da Silva
Regaining Access to Business Manager
Access to the business manager is essential for a company to be able to create or migrate its whatsapp account using a BSP. If you lost access to the business manager, learn how to recover this access by reading this article.
Recovery process
First, it's important to look for and contact potential Business Manager administrators, for example employees or people who may have previously created or administered Business Manager. If you find the Business Manager Admin, simply ask them to follow these steps:
- Go to Business Settings.
- Click People.
- Click Add.
- Enter the professional email address of the person you want to add.
- Select the role you want to assign it to. Read the description of each function.
- Choose Employee Access or Admin Access. You can also select Show Advanced Options to choose Financial Analyst or Financial Editor.
- Click Next.
- Select the asset and task access you want to assign to the person.
- Click Invite. This documentation explains in more detail.
If after carrying out all these procedures and you still cannot find the person or restore access to the Business Manager, open a request with Meta's team of specialists requesting an administrative dispute, for this you will need several documents from the person legally associated with the business that represents the Business Manager, this person must have a direct connection with the CPNJ.
If it is necessary to follow this path, open a ticket in business suites with the following documents in hand:
- A copy of a valid government-issued photo ID of the individual signing the declaration
- A SIGNED STATEMENT in PDF file format from a person with sufficient knowledge and authority on this matter that includes all of the following:
- The Facebook email address and profile URL associated with the Facebook account you want to add as the new admin
- A description of the requester's relationship to the Company and the Company ID (and authority to request access to the Company, as applicable)
- An explanation of your request (example: there has been a termination of employment and/or business relationship with the named person(s)/Company and another person needs to be added as Administrator)
- The three most recent billing statements/invoices (regardless of the elapsed time) on the ad account(s) the Company owns AND the last 4 digits of the credit card(s) on the account(s)( s)*
- If BM does not have any ad accounts, please state this information on the statement.
- A statement, using the verbiage "Under Penalty of Perjury", that the information you have provided is true and accurate (eg, "I certify that the information provided is true and accurate"). Your statement must include similar language to be considered compliant and must be signed by hand. While it was previously a requirement, there is currently no requirement that the document be notarized.
- The Company ID (BID) must appear in the body declaration of the document