Initial concepts
So, what we can do with the Platform?
How do I know if my company needs a chatbot?
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First Steps - Creating your project
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Profile
Permissions system
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Platform's Glossary
2-Factor Authentication
Invalid authentication code
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Artificial Intelligence
Weni Brain
Zero Shot Learning
WeniGPT
What is the Weni Platform's AI Module?
Overview
What is an Intelligence?
Intents and Entities
Hands-on
Creating an Intelligence
Training your Intelligence
Intelligence Force
Tests
Inbox
Translating your dataset
Share your AI with translators
Requesting authorization
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Integration
Integrate an intelligence to your project in the Weni Platform
Introducing the Content Intelligence
Integrating a Content Intelligence
Updates
Glossary
Guidelines and Good practices
Flows
Expressions and Variables Introduction
Variables Glossary
Expressions Glossary
Flows Creation
Flows introduction
Flow editor and tools
Action cards
Decision cards
Adding Media to the message
Call Webhook: Making requests to external services
Split by Intent: Using Classifiers
Import and export flows
Using expressions to capture the user's location
Viewing reports on the platform
Route markers
Studio
Contacts and Messages
Groups
Messages
Triggers and Campaigns
Adding a trigger
Triggers Types
Tell a flow to ignore triggers and keywords
Campaign introduction
How to create a Campaign
Editing events
Creating contact from an external Webhook
Contact history
How to download, extract, transform and combine archived data from Weni Flows
Channels
Settings
Channels Introduction
Adding a Facebook Channel (RapidPro)
Adding a Viber channel
How a SMS Integration Works
General API concepts and Integrations
How to create a channel on twitter
How to create a channel on Instagram
Main steps to active Whatsapp for UNICEF
Adding Discord as a channel
Creating a Slack Channel
Adding a Viber channel (RapidPro)
Creating a Microsoft Teams channel
Weni Integrations
How to use the integrations module
Adding a Web channel
Adding a Telegram channel
How to create a channel with whatsApp demo
Whatsapp: Weni Express Integration
How to create template Messages: Whatsapp
Creating a Microsoft Teams Channel
Whatsapp Business API
Integrations
Human Attendance
Weni Chats: Introduction to the Chats module
Weni Chats: Setting Up Human Attendance
Weni Chats: Human Service Dashboard
Weni Chats: Human Service Management
Weni Chats: Attendance distribution rule
Weni Chats: Using active triggering of flows
Weni Chats: CoPilot
Ticketer: Ticketer on Rapid Pro
Ticketer: How to integrate Rocket.Chat as a ticket service on the Weni Plataform
How to send message templates through RocketChat
RocketChat call routing
RCAdmin API: Agent-Activity
U-Partners - Proper use of features
Using groups to organize human attendance
Data and BI
How to Install and Use the Weni Data Connector for Power BI
Incremental Update - Power BI
Explore Weni's Database Documentation
Tips for Data Modeling in Power BI
Filter using Contact Fields in Power BI
UX Writing
- All Categories
- Channels
- Settings
- Adding a Viber channel (RapidPro)
Adding a Viber channel (RapidPro)
How to activate a Viber channel
You can add your Viber's public account as a channel on the platform.
Get Started
Go to the Workspace settings and click on Add Channel.
Scroll down to the Viber option and click on it
After that, you will see a short description of the channel. The only requirement to connect Viber there is an Authorization token (called App token by the Viber team).
Now let’s see how to obtain this App token.
The main process resides in approving a Viber's public account and gathering the App token.
Creating a Viber account
Install Viber's mobile app and go through the registration process via a mobile phone number exclusively for the project. With your valid account, access Viber's admin panel and link it to a Public account.
You will receive a verification token on the mobile phone, confirm it too.
On the left panel, select Create Bot Account
Fill all requirements presented and hit Create at the end of the page.
It will take a few seconds to process and a new window will pop-up with the token needed.
Submit the channel
Now go back to RapidPro, paste the token and hit Submit.
Edit Welcome message
The Viber channel was created, but to have it published and available for all your public, some steps are required by the Viber support team. The first step required is to provide a Welcome message. To add one, go to your Workspace settings and open the Viber Channel settings.
After that, click on the menu icon and then in the Edit option.
Once you click on Edit, a new window will appear for you to add an Alert email and Welcome Message. Save the changes after that.