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First Steps - Creating your project
Choose your plan
Expressions and Variables Introduction
Flow editor and tools
Adding Media to the message
Call Webhook: Making requests to external services
Split by Intent: Using Classifiers
Import and export flows
Using expressions to capture the user's location
Viewing reports on the platform
Contacts and Messages
Triggers and Campaigns
Adding a trigger
Tell a flow to ignore triggers and keywords
How to create a Campaign
Creating contact from an external Webhook
How to download, extract, transform and combine archived data from Weni Flows
Adding a Facebook Channel (RapidPro)
Adding a Viber channel
How a SMS Integration Works
General API concepts and Integrations
How to create a channel on twitter
How to create a channel on Instagram
Main steps to active Whatsapp for UNICEF
Adding Discord as a channel
Creating a Slack Channel
Adding a Viber channel (RapidPro)
Creating a Microsoft Teams channel
How to use the integrations module
Adding a Web channel
Adding a Telegram channel
How to create a channel with whatsApp demo
Whatsapp: Weni Express Integration
How to create template Messages: Whatsapp
Creating a Microsoft Teams Channel
Whatsapp Business API
Weni Chats: Introduction to the Chats module
Weni Chats: Setting Up Human Attendance
Weni Chats: Human Service Dashboard
Weni Chats: Human Service Management
Weni Chats: Attendance distribution rule
Weni Chats: Using active triggering of flows
Ticketer: Ticketer on Rapid Pro
Ticketer: How to integrate Rocket.Chat as a ticket service on the Weni Plataform
How to send message templates through RocketChat
RocketChat call routing
RCAdmin API: Agent-Activity
U-Partners - Proper use of features
Using groups to organize human attendance
What is the Weni Platform's AI Module?
What is an Intelligence?
Intents and Entities
Creating an Intelligence
Training your Intelligence
Translating your dataset
Share your AI with translators
Integrate an intelligence to your project in the Weni Platform
Introducing the Content Intelligence
Integrating a Content Intelligence
Guidelines and Good practices
Data and BI
How to Install and Use the Weni Data Connector for Power BI
Explore Weni's Database Documentation
Tips for Data Modeling in Power BI
Updated by Sarah Pinheiro
Active trigger usage guide
The active triggering of flows allows an agent to send a flow to one or more contacts and to groups of contacts, also making it possible to start a conversation with the desired contacts through Whatsapp message templates.
In this article we will talk a little about:
- Enabling an existing flow for sending in chats
- Creating a flow that sends a message template
- Enabling the triggering of flows function in chats configuration
- Triggering a chat stream
Enabling an existing flow to send in Chats
Any existing flow can be triggered through chats, just access Flows;
Then select the desired flow and click on the label button:
For the flow to be available in chats, it needs to have a label named “chats”, if it is not available, create a new label named “chats” as in the example:
When you click create, your flow will automatically have the created label and will be available to be used in chats.
Creating a flow that sends a message template
Flow creation is reserved for manager users, that is, only users with administrator, moderator and collaborator permissions can create flows.
To send message templates it is necessary that they have already been registered and approved by Whatsapp, see this article if you have any doubts.
Access your project, then the Flows module:
Click the Create Flow button:
Then enter the data about your flow:
Insert the cards according to the actions you want in your flow, so that the flow is sending a message template, select the send message type card and click whatsapp.
Your registered models should appear, select the desired one and insert the variable if any, click ok and finish your flow.
Enabling the Trigger Streams Function in Chats Settings
For the function of triggering flows to be available to agents, it is first necessary to enable it in settings, in the desired sector.
Go to Settings > Chats
On the first screen of the sector it will be possible to see the button to activate the triggering of flows, it will be deactivated, activate it and click on save.
Triggering a flow in Chats
Go to Chats:
On the chats screen, click the button below preferences, as in the example:
Select the desired contacts and click continue:
Select the desired flow, then click the send button:
Ready! The contacts that received the flows will appear in a waiting list, as soon as the contact responds it will be possible to start the chat normally with the contact.