Initial concepts
So, what we can do with the Platform?
How do I know if my company needs a chatbot?
Register and login
First Steps - Creating your project
Choose your plan
Profile
Permission System
Project Dashboard
Platform Glossary
Changing the Platform Language
2-Factor Authentication
Invalid authentication code
Artificial Intelligence
Flows
Expressions and Variables Introduction
Variables Glossary
Expressions Glossary
Flows Creation
Flows introduction
Flow editor and tools
Action cards
Decision cards
Adding Media to the message
Call Webhook: Making requests to external services
Import and export flows
Using expressions to capture the user's location
Viewing reports on the platform
Route markers
WhatsApp Message Card
Studio
Contacts and Messages
Groups
Messages
Triggers and Campaigns
Adding a trigger
Triggers Types
Tell a flow to ignore triggers and keywords
Campaign introduction
How to create a Campaign
Editing events
Creating contact from an external Webhook
Contact history
How to Download and Extract Archived Data
Human Attendance
Weni Chats: Introduction to the Chats module
Weni Chats: Human Service Dashboard
Weni Chats: Attendance distribution rule
Weni Chats: Using active triggering of flows
Using groups to organize human attendance
Integrations
Settings
How to connect and talk to the bot through the settings
Adding a Facebook Channel
Adding a Viber channel
How to Create an SMS Channel - For Developers (RapidPro)
Web Chat Channel
General API concepts and Integrations
How to create a channel on twitter
How to create a channel on Instagram
How to create an SMS channel
Adding ticket creation fields in Zendesk
Adding Discord as a channel
Creating a Slack Channel
Adding a Viber channel (RapidPro)
Creating a Microsoft Teams channel
Weni Integrations
How to Use the Applications Module
How to Create a Web Channel
Adding a Telegram channel
How to create a channel with WhatsApp Demo
Whatsapp: Weni Express Integration
Whatsapp: How to create Template Messages
WhatsApp Template Messages: Impediments and Configurations
Supported Media Sending - WhatsApp Cloud
Zendesk - Human Support
Ticketer: Ticketer on Rapid Pro
Whatsapp Business API
Active message dispatch on WhatsApp
Whatsapp business API pricing
How to Verify My Business
Whatsapp Bussiness API: WhatsApp message triggering limitation
Regaining Access to Business Manager
Webhook Configuration: Message Delivery Status
The Basics of Integrations
Native ChatGPT Integration
Native Integration - VTEX
General settings
General Project Settings
Weni Chats: Setting Up Human Attendance
Weni Chats: Human Service Management
Weni Chats: CoPilot
Data and BI
How to Install and Use the Weni Data Connector for Power BI
Incremental Update - Power BI
Explore Weni's Database Documentation
Tips for Data Modeling in Power BI
Filter using Contact Fields in Power BI
UX Writing
- All Categories
- Human Attendance
- Weni Chats: Attendance distribution rule
Weni Chats: Attendance distribution rule
Support Distribution Rule
The current rules for automatic support distribution are:
- Equal and automatic distribution among agents until the limit of simultaneous support sessions is reached.
- When the number of simultaneous support sessions is exceeded, a support queue is created, and agents can manually pick up sessions as they finish their current ones.
- An agent can manually pick up a session even if they are in Offline status.
- An agent can manually pick up a session, even if they are at the limit of simultaneous support sessions.
