Initial concepts
So, what we can do with the Platform?
How do I know if my company needs a chatbot?
Register and login
First Steps - Creating your project
Choose your plan
Profile
Permission System
Project Dashboard
Platform Glossary
Changing the Platform Language
2-Factor Authentication
Invalid authentication code
General settings
Artificial Intelligence
Agent Builder
Zero Shot Learning
WeniGPT
Weni Platform AI Module
Repository - Overview
What is an Intelligence?
Intents and Entities
Hands-on
Creating an Intelligence
Training your Intelligence
Strength of Intelligence
Testing your intelligence
Interactions
Translating your dataset
Versioning
Settings
API
Integrating Intelligence into a Project on the Weni Platform
Introduction to Content Intelligence
Integrating a Content Intelligence
Interface Updates
Glossary
Guidance and Best Practices
Flows
Expressions and Variables Introduction
Variables Glossary
Expressions Glossary
Flows Creation
Flows introduction
Flow editor and tools
Action cards
Decision cards
Adding Media to the message
Call Webhook: Making requests to external services
Split by Intent: Using Classification Artificial Intelligence
Import and export flows
Using expressions to capture the user's location
Viewing reports on the platform
Route markers
WhatsApp Message Card
Studio
Contacts and Messages
Groups
Messages
Triggers and Campaigns
Adding a trigger
Triggers Types
Tell a flow to ignore triggers and keywords
Campaign introduction
How to create a Campaign
Editing events
Creating contact from an external Webhook
Contact history
How to Download and Extract Archived Data
Channels
Settings
How to connect and talk to the bot through the settings
Adding a Facebook Channel
Adding a Viber channel
How to Create an SMS Channel - For Developers (RapidPro)
Web Chat Channel
General API concepts and Integrations
How to create a channel on twitter
How to create a channel on Instagram
How to create an SMS channel
Adding ticket creation fields in Zendesk
Adding Discord as a channel
Creating a Slack Channel
Adding a Viber channel (RapidPro)
Creating a Microsoft Teams channel
Weni Integrations
How to Use the Applications Module
How to Create a Web Channel
Adding a Telegram channel
How to create a channel with WhatsApp Demo
Whatsapp: Weni Express Integration
Whatsapp: How to create Template Messages
WhatsApp Template Messages: Impediments and Configurations
Supported Media Sending - WhatsApp Cloud
Whatsapp Business API
Integrations
Human Attendance
Weni Chats: Introduction to the Chats module
Weni Chats: Setting Up Human Attendance
Weni Chats: Human Service Dashboard
Weni Chats: Human Service Management
Weni Chats: Attendance distribution rule
Weni Chats: Using active triggering of flows
Weni Chats: CoPilot
Ticketer: Ticketer on Rapid Pro
Ticketer: How to integrate Rocket.Chat as a ticket service on the Weni Plataform
How to send message templates through RocketChat
RocketChat call routing
RCAdmin API: Agent-Activity
U-Partners - Proper use of features
Using groups to organize human attendance
Data and BI
How to Install and Use the Weni Data Connector for Power BI
Incremental Update - Power BI
Explore Weni's Database Documentation
Tips for Data Modeling in Power BI
Filter using Contact Fields in Power BI
UX Writing
- All Categories
- UX Writing
- UX Text Standards
UX Text Standards
Updated by Nádia Dias
UX Text Standards
The UX text standards presented here form an essential foundation for nearly all user experiences, helping to create clarity and guide users intuitively.
Titles
Titles are labels that represent the highest levels of hierarchy in information architecture. They are often the first and, in many cases, the only text users read in an experience. Their goal is to provide immediate and clear context.
Buttons and Other Interactive Texts
Buttons and interactive texts allow users to interact, whether by touch, click, or voice command, leading them to the next step. These elements are commonly referred to as links, calls to action (CTAs), or commands, but they all share the same essential function: guiding users to the next screen or opening a new page. Here, we consider all these elements under this interactive standard.
Descriptions
Descriptions are informative texts that help users understand what to expect from the experience while also establishing the brand and reducing doubts. This text, often called body copy, only fulfills its role if read, though descriptions are frequently overlooked. When necessary, descriptive text should be concise and easy to comprehend.
Empty State
The empty state text creates anticipation and interest while indicating that the empty space is intentional and awaiting interaction. It can be as simple as a single line or, in more complex cases, include a title, a brief description, and a button.
Labels
Labels serve to simplify user understanding and reduce cognitive load. They are typically nouns and adjectives that identify sections, categories, status, progress, quantities, or units. Clarity and objectivity are essential to help users quickly understand the function or content of each section.
Controls
Control text informs users about the scope and state of available customizations. It should be clear in all possible states; for instance, checkboxes indicate affirmation when checked and negation when unchecked. If the label is not clear in both affirmative and negative states, it will not be functional for users.
Text Entry Fields
Text entry fields help users provide accurate information. The most effective way to do this is by pre-filling the field with appropriate information, saving users time and allowing for corrections when needed. This feature, however, is only useful when the experience already has the correct information with a high probability of accuracy.
Transition Text
Transition texts confirm that an action is in progress. When the experience needs time to process an action, it’s essential to keep the user informed of the wait. Just as an attendant would say, “Please wait while we process your request,” the digital experience should inform the user that the action is underway.
Confirmation Message
Confirmation messages assure the user that progress or expected results have been achieved, allowing the experience to continue while other systems work in the background.