UX Writing
Concepts
What is UX Writing and what is its purpose?. UX Writing is the practice of developing strategic texts within design and interface to guide, instruct, and enhance the user experience. Its main goal is…
Hierarchy of information
Hierarchy of Information. As we have seen, empathy is an essential principle for UX Writing. The user should be at the center of the process, and the content must be accessible and understandable to…
Good Practices for Chatbots Based on UX Writing
Your chatbot's text needs to be objective but also conversational. Here are some good practices to use in your conversational journey: Onboarding:. It's like a business card for your chatbot. It shou…
Usability Heuristics for Chatbots
Usability Heuristics for Chatbots The 10 usability heuristics were created by Jakob Nielsen, a computer scientist, to evaluate interface usability. They can also be applied to chatbot usability, as we will see below.
UX Text Standards
UX Text Standards. The UX text standards presented here form an essential foundation for nearly all user experiences, helping to create clarity and guide users intuitively. Titles. Titles are labels…
