Initial concepts
So, what we can do with the Platform?
Our platform is intuitive, multi-channel and easy to use. It's a very good tool to maximize process' executions and transform the way you comunicate with your public. Using it, you turn the construct…
How do I know if my company needs a chatbot?
The most common complaints consumers have regarding their experience with customer service are: Long wait time for responses. Lack of response or contact. Non-existent or inefficient support. These m…
Register and login
Weni Platform provides an intuitive experience for creating intelligent chatbots. With it, you can design the entire interaction the bot will have with its users, as well as define the channels throu…
First Steps - Creating your project
Getting Started - Creating Your Project. During the registration and login step, you already created your first organization and project. To add a new organization, simply click on "Create Organizati…
Choose your plan
Billing System. When creating an organization, you must choose from one of our available plans. In this article we will explain better how this system works. Before explaining the plans, it is necess…
Profile
Overview. As a community, Weni is built by its users and collaborators! Therefore, the Profile section allows you to manage your account and view all your intelligences. Below, you will learn how to…
Permission System
Permission System. Within the Weni platform, you can manage different permissions for each user, divided into two groups: Organization Permissions. These permissions can be set during the organizatio…
Project Dashboard
Dashboard. After logging into your organization and project, you will have access to this screen: Let's go through a quick explanation of each menu: Projects: Menu that displays your projects.. Home:…
Platform Glossary
In the upcoming articles, you'll learn much more about how our platform works. This article provides a glossary of terms that may appear throughout the documentation, serving as a reference if you ha…
Changing the Platform Language
Currently, the platform is available in Portuguese, English, and Spanish. In this guide, we will show you how to select your preferred language. How to change the language. When you log into the plat…
2-Factor Authentication
Weni Platform allows you to enable two-factor authentication (2FA) on your account and/or restrict access to your organization to only users who have 2FA enabled. This feature is ideal for those look…
Invalid authentication code
If you have disabled and re-enabled two-factor authentication, and when logging into the platform the message "Invalid authentication code" appears, click on "Learn More" and follow these instruction…
