Human Attendance
Weni Chats: Introduction to the Chats module
Chats. Chats is the official human service module of the Weni platform. It was developed based on the needs and pain points of our customers, is native to every project on the Weni platform, and enab…
Weni Chats: Setting Up Human Attendance
Configuring human assistance in the Chats module. Like the other Weni Platform modules, Chats is within a project, so the user who will configure Chats must be an administrator or moderator of this p…
Weni Chats: Human Service Dashboard
Dashboard use guide. The Dashboard is the tool that will show data related to human service, bringing important metrics that aim to provide quality and efficiency monitoring of services. This tool he…
Weni Chats: Human Service Management
How to add users in the Weni platform organization. To add/delete new users as attendants, first add the user on the Weni platform. Enter your Weni platform organization and click on the “manage memb…
Weni Chats: Attendance distribution rule
Attendance distribution rule. The current rules for automatic distribution of calls are: Equal and automatic distribution between agents until reaching the limit of simultaneous assistance. When exce…
Weni Chats: Using active triggering of flows
Active trigger usage guide. The active triggering of flows allows an agent to send a flow to one or more contacts and to groups of contacts, also making it possible to start a conversation with the d…
Ticketer: Ticketer on Rapid Pro
Ticketer on Rapid Pro. The Ticketer Service is used to provide human assistance to users who contact your chatbot. Next, we will show you step by step how to use this service in RapidPro. The steps t…
Ticketer: How to integrate Rocket.Chat as a ticket service on the Weni Plataform
Rocket.Chat Ticketer. Requirements. Admin access to Rocket.Chat. Admin access to Weni Flows. First steps. Get org access token in Weni Flows. This token is required for the app installed on Rocket.Ch…
How to send message templates through RocketChat
Contacting users who have interacted for more than 24 hours on Whatsapp requires the use of Message Templates in active messages. To send active messages on RocketChat you can follow the following st…
RocketChat call routing
RocketChat allows you to choose from different rules for targeting human agents. These targeting rules are called Routing Methods. How do I set up a routing method? To configure a routing method, you…
RCAdmin API: Agent-Activity
HOST: rcadmin.ilhasoft.dev. Endpoints. POST: /api/agent_activity/. Retrieves the Agent activity information. Headers: Authorization: <Token> Token will be provided individually for now... Body format…
U-Partners - Proper use of features
How to direct message an anonymous reporter? That's the main purpose of U-Partners, where you can setup some strategies to access previous labeled messages and chat with contacts anonymously. Underst…
Using groups to organize human attendance
The use of groups to organize contacts that are in human attendance is essential. WARNING: If contacts are not added to a control group, the chatbot will conflict and stop human service by sending th…
