Human Attendance
Weni Chats: Introduction to the Chats module
Weni Chats. Chats is the official human support module of the Weni Platform. It was developed based on the needs and pain points of our clients, is natively available in all projects on the Weni Plat…
Weni Chats: Human Service Dashboard
Dashboard Usage Guide. The Dashboard is a tool that displays data related to human support, providing important metrics aimed at monitoring the quality and efficiency of interactions. This tool assis…
Weni Chats: Attendance distribution rule
Support Distribution Rule. The current rules for automatic support distribution are: Equal and automatic distribution among agents until the limit of simultaneous support sessions is reached. When th…
Weni Chats: Using active triggering of flows
Active Trigger Usage Guide. The active flow trigger allows an agent to send a flow to one or more contacts and contact groups, also enabling the initiation of a conversation with desired contacts thr…
Using groups to organize human attendance
The use of groups to control contacts in human support is essential. ATTENTION: If contacts are not added to a control group, the chatbot will conflict and interrupt ongoing support.
