Settings
How to connect and talk to the bot through the settings
Reaching the consumer requires a multichannel approach. Multichannel communication involves using available technologies to ensure that the customer receives personalized information through the vari…
Adding a Facebook Channel
Facebook has updated its integration policies , so now you can easily connect a Facebook page to create a Messenger channel in just a few moments. Adding a Page. In your project, go to Apps > Discove…
Adding a Viber channel
You can add your a Viber's public account as a channel on the platform. Starting the process. To create the channel, click on "Apps > Discoveries" within your project: Then, click the "Add" button, a…
How to Create an SMS Channel - For Developers (RapidPro)
The RapidPro platform allows organizations to visually create scalable interactive messaging applications and is a hosted service for setting up these SMS channel configurations. To…
Web Chat Channel
If you have a website and would like to integrate your bot into it, the solution is our Web Chat channel, which enables you to assist visitors on your site who wish to get more information or human a…
General API concepts and Integrations
The Weni Platform allows you to integrate APIs to connect different systems, enabling data exchange and automation of interactions, such as using chatbots for messaging on platforms...
How to create a channel on twitter
To create a Twitter bot, you first need to request access to Twitter's APIs for direct messages. The application process is brief, and you will need to explain the purpose of your bot and provide relevant information...
How to create a channel on Instagram
Instagram on Weni Platform. Instagram has already reached the milestone of 1.4 billion active users, with more than 500 million browsing daily, seeking not only interaction but also...
How to create an SMS channel
How to create an SMS channel The Weni platform offers several SMS channels that can be configured to receive and send messages. Depending on the chosen application, the settings may vary.
Adding ticket creation fields in Zendesk
When creating a ticket in Zendesk, we can send some extra information via the body about it. Now it is possible to add priority, subject, description, custom fields, tags, and message.
Adding Discord as a channel
Discord. Your users will need a Discord account and a compatible device to send/receive messages. This type of channel is only available if your instance has been configured with the Discord proxy application.
Creating a Slack Channel
Getting started. With your account and workspace already created, go to https://api.slack.com/apps and click the button to create a new app. Select the "From scratch" option. In Basic Information, access the feature to...
Adding a Viber channel (RapidPro)
How to activate a Viber channel. You can add your Viber's public account as a channel on the platform. Get Started. Go to the Workspace settings and click on Add Channel. Scroll down to the Viber opt…
Creating a Microsoft Teams channel
Building an Application in Azure. To create your bot application, go to https://portal.azure.com/ you will need to create an account, if you don't have one. After logging into your account, select Cr…
