Triggers and Campaigns
Adding a trigger
At this point, your chatbot is connected to a channel, but to automatically start a flow when the user interacts with the chatbot, you need to set up a Trigger. To create it, go to the Triggers Menu…
Triggers Types
The keyword is the first word in a message and can be used to start the flow. For example, you can define a trigger using the "keyword" to start the flow and record contacts in your service. All step…
Tell a flow to ignore triggers and keywords
When a contact sends a message containing a previously defined keyword to initiate a flow, they will automatically be directed to that specific flow. This means that if the contact is in Flow A and s…
Campaign introduction
What is a campaign? A campaign is a set of temporary events designed to impact groups of contacts. To create a campaign, it is necessary to define a contact group and include at least one date and ti…
How to create a Campaign
A campaign event represents an action that will realize a relation with a date and time value stored in a contact field.
Editing events
Modifying Events. To edit when a message or flow will be sent, choose a different flow, or change the action from "Send a message" to "Start a flow" (and vice versa): Click on the "Campaigns" menu wi…
