Weni Chats: CoPilot

Manu da Silva Updated by Manu da Silva

Chats CoPilot is a feature that uses artificial intelligence to suggest quick responses during conversations. Its use is extremely simple, and in this guide, we will walk through the steps.

Configuring the CoPilot

To configure the CoPilot, go to the desired department in the Weni Chats settings under the Settings module and select the department you want to configure. In the Messages tab, you will find the first option: CoPilot, which is disabled by default. To activate this feature, the project must be integrated with ChatGPT. If this integration is not yet configured, Weni Chats will provide a link for you to insert your OpenAI token and complete the setup.

Once the integration is configured, simply activate CoPilot, and this screen will appear:

The configuration is quite simple, and if desired, you can add custom rules by activating the switch and typing the text that will define rules for CoPilot, as shown in the example below:

After entering your text, simply click outside the box and save the department, and CoPilot will be ready to work!

Using CoPilot

Once activated, to use CoPilot simply type /, which by default becomes the first option for a quick message.

Press the enter key on your keyboard, which will select CoPilot, and it will then load and suggest a response.

To use the suggested response, simply press enter again, and the response will go to the text box of Weni Chats, where you can edit it if necessary. If everything is correct to send the response, simply press enter once more, and the response will be sent!

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