Initial concepts
So, what we can do with the Platform?
How do I know if my company needs a chatbot?
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First Steps - Creating your project
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Permissions system
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Platform's Glossary
2-Factor Authentication
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General settings
Artificial Intelligence
Weni Brain
Zero Shot Learning
WeniGPT
What is the Weni Platform's AI Module?
Overview
What is an Intelligence?
Intents and Entities
Hands-on
Creating an Intelligence
Training your Intelligence
Intelligence Force
Tests
Inbox
Translating your dataset
Share your AI with translators
Requesting authorization
Versions
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Integration
Integrate an intelligence to your project in the Weni Platform
Introducing the Content Intelligence
Integrating a Content Intelligence
Updates
Glossary
Guidelines and Good practices
Flows
Expressions and Variables Introduction
Variables Glossary
Expressions Glossary
Flows Creation
Flows introduction
Flow editor and tools
Action cards
Decision cards
Adding Media to the message
Call Webhook: Making requests to external services
Split by Intent: Using Classifiers
Import and export flows
Using expressions to capture the user's location
Viewing reports on the platform
Route markers
Studio
Contacts and Messages
Groups
Messages
Triggers and Campaigns
Adding a trigger
Triggers Types
Tell a flow to ignore triggers and keywords
Campaign introduction
How to create a Campaign
Editing events
Creating contact from an external Webhook
Contact history
How to download, extract, transform and combine archived data from Weni Flows
Channels
Settings
Channels Introduction
Adding a Facebook Channel (RapidPro)
Adding a Viber channel
How a SMS Integration Works
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How to create a channel on twitter
How to create a channel on Instagram
Main steps to active Whatsapp for UNICEF
Adding Discord as a channel
Creating a Slack Channel
Adding a Viber channel (RapidPro)
Creating a Microsoft Teams channel
Weni Integrations
How to use the integrations module
Adding a Web channel
Adding a Telegram channel
How to create a channel with whatsApp demo
Whatsapp: Weni Express Integration
How to create template Messages: Whatsapp
Creating a Microsoft Teams Channel
Whatsapp Business API
Integrations
Human Attendance
Weni Chats: Introduction to the Chats module
Weni Chats: Setting Up Human Attendance
Weni Chats: Human Service Dashboard
Weni Chats: Human Service Management
Weni Chats: Attendance distribution rule
Weni Chats: Using active triggering of flows
Weni Chats: CoPilot
Ticketer: Ticketer on Rapid Pro
Ticketer: How to integrate Rocket.Chat as a ticket service on the Weni Plataform
How to send message templates through RocketChat
RocketChat call routing
RCAdmin API: Agent-Activity
U-Partners - Proper use of features
Using groups to organize human attendance
Data and BI
How to Install and Use the Weni Data Connector for Power BI
Incremental Update - Power BI
Explore Weni's Database Documentation
Tips for Data Modeling in Power BI
Filter using Contact Fields in Power BI
UX Writing
- All Categories
- Flows
- Route markers
Route markers
Updated
by Giovana Borges Feitosa
Once we create our streams, our goal and anxiety becomes knowing how people are using and reacting to conversations. In order for you to be able, in real time, to analyze how the interaction and engagement is in your flows, what paths users are preferring and be able to use this data for decision making, the platform has some tools to help you with this.
Route markers
Route markers are guide numbers that appear below each action and decision chart, showing how many people went through that route in the flow. Very interesting tool to identify which path is being the most sought after by its users, besides always being updated in real time. You can also identify certain bottlenecks, such as when a question holds a user too long in the flow.
By placing the cursor on top of one of the route markers, you can see the last messages received by the people who went through that path. Besides knowing the date of last contact.
