Initial concepts
So, what we can do with the Platform?
How do I know if my company needs a chatbot?
Register and login
First Steps - Creating your project
Choose your plan
Profile
Permission System
Project Dashboard
Platform Glossary
Changing the Platform Language
2-Factor Authentication
Invalid authentication code
General settings
Artificial Intelligence
Agent Builder
Zero Shot Learning
WeniGPT
Weni Platform AI Module
Repository - Overview
What is an Intelligence?
Intents and Entities
Hands-on
Creating an Intelligence
Training your Intelligence
Strength of Intelligence
Testing your intelligence
Interactions
Translating your dataset
Versioning
Settings
API
Integrating Intelligence into a Project on the Weni Platform
Introduction to Content Intelligence
Integrating a Content Intelligence
Interface Updates
Glossary
Guidance and Best Practices
Flows
Expressions and Variables Introduction
Variables Glossary
Expressions Glossary
Flows Creation
Flows introduction
Flow editor and tools
Action cards
Decision cards
Adding Media to the message
Call Webhook: Making requests to external services
Split by Intent: Using Classification Artificial Intelligence
Import and export flows
Using expressions to capture the user's location
Viewing reports on the platform
Route markers
WhatsApp Message Card
Studio
Contacts and Messages
Groups
Messages
Triggers and Campaigns
Adding a trigger
Triggers Types
Tell a flow to ignore triggers and keywords
Campaign introduction
How to create a Campaign
Editing events
Creating contact from an external Webhook
Contact history
How to Download and Extract Archived Data
Channels
Settings
How to connect and talk to the bot through the settings
Adding a Facebook Channel
Adding a Viber channel
How a SMS Integration Works
WebSocket Connection
General API concepts and Integrations
How to create a channel on twitter
How to create a channel on Instagram
Main steps to active Whatsapp for UNICEF
Adding Discord as a channel
Creating a Slack Channel
Adding a Viber channel (RapidPro)
Weni Integrations
How to use the integrations module
Adding a Web channel
Adding a Telegram channel
How to create a channel with whatsApp demo
Whatsapp: Weni Express Integration
Whatsapp: How to create Template Messages
WhatsApp Template Messages: Impediments and Configurations
Supported Media Sending - WhatsApp Cloud
Whatsapp Business API
Integrations
Human Attendance
Weni Chats: Introduction to the Chats module
Weni Chats: Setting Up Human Attendance
Weni Chats: Human Service Dashboard
Weni Chats: Human Service Management
Weni Chats: Attendance distribution rule
Weni Chats: Using active triggering of flows
Weni Chats: CoPilot
Ticketer: Ticketer on Rapid Pro
Ticketer: How to integrate Rocket.Chat as a ticket service on the Weni Plataform
How to send message templates through RocketChat
RocketChat call routing
RCAdmin API: Agent-Activity
U-Partners - Proper use of features
Using groups to organize human attendance
Data and BI
How to Install and Use the Weni Data Connector for Power BI
Incremental Update - Power BI
Explore Weni's Database Documentation
Tips for Data Modeling in Power BI
Filter using Contact Fields in Power BI
UX Writing
- All Categories
- Channels
- Settings
- Main steps to active Whatsapp for UNICEF
Main steps to active Whatsapp for UNICEF
Main Steps
- Fill out the form
UNICEF Country Office should fil this form (click here to fill), but if you're not from UNICEF CO we will need you to fill this other form (click here to fill).
- Create your WABA
For UNICEF accounts, UNICEF HQ support team creates the WhatsApp Business API account and request for the approval. But if you're not UNICEF CO: Weni will create the WhatsApp Business API account and request for approval.
- Get the WABA approval
We can only proceed once facebook approves the WABA. A UNICEF WABA gets approved within one day usually. For no-UNICEF accounts, they will need to verify their facebook business manager to receive it.
- Submit display name and phone number
The display name needs to follow these instructions by meta
- Get the Display Name approval
Once the display name is approved, we receive a certificate essential for the connection with RapidPro.
- Create the first template message
You will only be able to start a conversation with your contacts using a pre approved template message. To create one, Meta has these instructions that it will be necessary to follow. After your first Template message, the namespace token will be eligible.
- Activate the number
At this step we will need to send a verification code of 6 digit by SMS or voice call to verify the phone number for the account. This code has to be sent immediately back to us, otherwise it will expire.
Simply enter your number and select the method to receive the verification code:
Wait for the 6-digit code to receive and fill in the following screen, remember to make your phone easy and available for receiving the code.
Click "verify" and select OK on the screen that appears confirming that your number is ready to be used.
- Customize WhatsApp profile and Invite us to the facebook page
Please send us the information to customize your WhatsApp profile following the instructions on this link. You will also need to invite Weni's facebook account to your facebook page, so we can get the facebook access token.
- Integrate the WhatsApp to the RapidPro
After this integration, the channel will be active and your contacts can interact with your RapidPro through Whatsapp now.