Main steps to active Whatsapp for UNICEF

Giovana Borges Feitosa Updated by Giovana Borges Feitosa

Main Steps

  1. Fill out the form

UNICEF Country Office should fil this form (click here to fill), but if you're not from a UNICEF CO we will need you to fill this other form (clicking here).

  1. Create your WABA

If UNICEF accounts, UNICEF HQ support team creates the WhatsApp Business API account and request for the approval. Not UNICEF CO: Weni creates the WhatsApp Business API account and request for the approval.

  1. Get the WABA approval

We can only proceed once facebook approves the WABA. A UNICEF WABA gets approved within one day usually. Not UNICEF accounts, they will need to verify their facebook business manager to receive it.

  1. Submit display name and phone number

The display name needs to follow these instructions by meta

  1. Get the Display Name approval

Once the display name is approved, we receive a certificate essential for the connection with RapidPro.

  1. Create the first template message

You will only be able to start a conversation with your contacts using a pre approved template message. To create one, Meta has these instructions that it will be necessary to follow . After your first TM, the namespace token will be eligible.

  1. Activate the number

At this step we will need to send a verification code of 6 digit by SMS or voice call to verify the phone number for the account. This code has to be sent immediately back to us, otherwise it will expire.

  1. Customize WhatsApp profile and Invite us to the facebook page

Please send us the information to customize your WhatsApp profile following the instructions on this link. You will also need to invite Weni's facebook account to your facebook page, so we can get the facebook access token.

  1. Integrate the WhatsApp to the RapidPro

After this integration, the channel will be active and your contacts can interact with your RapidPro through Whatsapp now.

How did we do?

How to create a channel on Instagram

Adding Discord as a channel

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